Privacy policy
At Lumena, we respect your privacy and keep things simple. This policy explains what information we collect and how we use it — in plain language.
What Information We Collect
We only collect information needed to run our store and deliver your order.
This may include:
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Your name, email address, and shipping details when you place an order
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Payment information, which is handled securely by trusted payment providers
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Basic website data (like device type or pages visited) to help improve our site
We do not collect unnecessary personal data.
How We Use Your Information
Your information is used only to:
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Process and ship your order
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Send order confirmations and delivery updates
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Respond to customer support questions
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Improve our website and shopping experience
We never sell or share your personal information for advertising or unrelated purposes.
Who We Share Information With
We share information only with services required to run our store, such as:
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Secure payment processors
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Shipping and fulfillment partners
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Website hosting and analytics tools
These partners only receive what’s needed to do their job and are required to keep your information safe.
Cookies
Our website uses cookies to:
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Remember your preferences
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Make the site work properly
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Help us understand what’s working and what’s not
You can disable cookies anytime in your browser settings if you choose.
Keeping Your Information Safe
We take reasonable steps to protect your information and use standard security practices. While no website can guarantee 100% security, protecting your data is important to us.
Your Choices
You can:
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Ask what information we have about you
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Request updates or deletion of your information
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Unsubscribe from emails at any time
Just email us at lumalight9@gmailcom and we’ll help.
Children’s Privacy
Our website is designed for parents and caregivers. We do not knowingly collect personal information from children.
Updates to This Policy
If we make changes, we’ll update this page with a new date so you’re always informed.
Contact Us
Questions? We’re happy to help.